Extension issues
If you have a problem that isn't covered below then complete the feedback form on the main website to report it. Don't forget to leave a valid email address where you can be contacted.
topCannot install
Firefox/SeaMonkey sometimes displays a popup saying that it cannot install the extension because it has an "Invalid file hash". This is a known browser issue and not a problem with the extension download file. If this happens right mouse click on the download link on this site, save the .xpi file to your computer, then drag the file (or open it) in your browser..
Cannot change options
If after installing a new version you cannot seem to change any options or clicking the OK button on the Options dialog doesn't make it close, try resetting all options by using the Defaults button first.
If this does not work then open up the javascript/error console and look for any error messages that appear when you click the OK button. In order to see all the messages that can appear in the javascript/error console you may have to change some Firefox/SeaMonkey settings. Open a new tab with a URL of "about:config". Scroll down until you see "*javascript.options.showInConsole". Ensure this is set to "true", restart your browser and try changing some options and clicking OK again. Send to us any information that looks like TV may have a fault.
Other issues
If TV doesn't respond or operate properly try the following things to see if it will help:
- Disable all your extensions except for TV. Restart your browser to see if TV now works. If it does then it could be another badly behaved extension at fault. Try enabling the other extensions one by one or a few at a time until you find the culprit.
- Try uninstalling the TV extension, restarting your browser, and then installing it again.
- Restart your browser then immediately open the javascript/error console and look for any obvious error messages related to TV. Try opening the Options and then validating something and look again at the javascript/error console to see if anything related to TV appears. Send to us any information that looks like TV has a fault. If you see any error messages in the console for other extensions, you may wish to disable or even uninstall them and try TV again.
In order to see all the messages that can appear in the javascript/error console you may have to change some browser settings. Open a new tab with a URL of "about:config". Scroll down until you see "*javascript.options.showInConsole". Double click this to set it to "true". Restart your browser and try running TV again. You may now see some messages that were hidden before. Send to us any information that looks like TV may have a fault.