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European Union VAT Regulations

Under new EU VAT tax rules introduced in 2015, the cost of trading with EU citizens (outside of the UK) has become prohibitively expensive.

So we are now only able to sell Total Validator licences and process subscription renewals for the following groups:

  • VAT registered organisations and businesses installing and using Total Validator within the EU
  • Anyone in the UK
  • Anyone in the rest of the World

Currently, this means that we cannot trade with EU citizens (except for UK citizens) who do not have a VAT Number. However, if you are renewing a subscription then please contact us with your user id as we may be able to help you to renew in the future.

To ensure that we are in compliance with the law, whenever a payment is made PayPal sends us your address and a code denoting your country of origin. If this is in the EU then we must also store a matching VAT Number to satisfy the tax authorities. That is why we ask for a matching VAT number to be entered first, even though we do not include VAT in our prices.

If you are a reseller purchasing on behalf of a customer in the EU, then you must ensure that this customer is also VAT registered. In this case you should always email us with the customer's details, including their VAT Number.

If you select the 'United Kingdom' or 'Rest of World' options on our forms to avoid entering a VAT Number, then your card or PayPal account will be debited as normal. But if PayPal send us a code denoting that you are in the EU (except for the UK) your transaction will not be completed, so you will not receive any download details nor will any subscription be renewed. We will then take steps to refund you, but this may take up to a day, or even longer when our support desk is closed. So if you are in doubt, please email us first.

If you require any further information then please email us at support@totalvalidator.com